Terms and Conditions

1. Ordering and Despatch

1.1 You can create a shopping basket of books, and then choose to order them immediately or to have price and availability confirmed first. To complete your order you can either enter your credit card details directly onto our secure Checkout page or choose one of the other options. You will then receive an e-mail acknowledgement that your order/enquiry has been sent to Wildy & Sons Ltd

1.2 Information contained on the Wildy & Sons Ltd Bookshop website constitutes an invitation to treat. No such information constitutes an offer by us to supply any products even after your receipt of our e-mail acknowledgement of your order. Orders shall be accepted entirely at the discretion of Wildy & Sons Ltd and are subject to availability

1.3 Items which are in stock will usually be dispatched by the following working day, and the Bookshop is able to process orders from Monday to Friday 9am  4pm, excluding public holidays. Items not in stock will be ordered and sent as soon as they arrive from the publishers. Alternatively, you may wish us to hold your order until all the items are available – Please use the Split Delivery option on the Checkout page to confirm this.

1.4 If Wildy & Sons Ltd is unable to supply a particular item for any reason beyond our control, we will let you know as soon as possible.

1.5 Wildy & Sons Ltd will only charge your credit or debit card when all, or some (depending upon your instructions) of, the goods are packed and ready to be dispatched. This is to avoid the situation in which your card has been charged but goods then become unavailable, and also to ensure that the period between the time your card is charged and the receipt of the goods is as short as possible.

1.6 Overseas customers will be charged the GBP Sterling value of the order, and Wildy & Sons Ltd cannot guarantee the conversion price in your local currency. This is subject to the local bank’s rate of exchange on the day the card is billed to your account.

1.7 Liability for any local charges or taxes made at the point of delivery are to be met by the customer as Wildy & Sons Ltd has no way of knowing what particular customs and import charges may be in force at any time in any country, and makes no allowance in its pricing for such charges. Customers assume the role of importer for the purposes of customs and any other importation charges. Wildy & Sons Ltd will not be liable to you for any delay or failure of the goods to reach their delivery address because of the detention of a parcel by customs or other authorities.

Orders over £100 sent to a UK address are post free

2.Shipping Charges & Delivery

2.1 Please see our: Shipping Charges

2.2 Wildy and Sons Ltd shall not be liable for any loss of profit or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever occasioned by or arising from any delay in delivering your order or any failure to deliver your order save that where we fail to deliver your order we will reimburse the cost of your order, which in any event will be the extent of the entire liability of Wildy & Sons Ltd.

3. Prices & Payment Methods

3.1 All prices are quoted in Pounds Sterling and are subject to change by the publishers at any time. If the price of the book becomes higher than shown on our website at the time of your order we will advise you of that fact before supplying, allowing you the option to cancel.

3.2 Wildy & Sons Ltd accepts all major credit and debit cards including American Express, Diners Club, JCB, Mastercard, Switch and Visa.

3.3 Payment can be made by a cleared cheque in sterling drawn on a UK Bank, and by Bank transfer. Please e-mail: info@wildy.com for details.

3.4 Account customers are able to enter an Account Number on the Checkout page and will be supplied according to their existing terms with Wildy & Sons Ltd.

3.5 The Ownership of goods bought on Account shall not pass to you the buyer until you have paid Wildy & Sons Ltd in full for the purchase price of the goods under the relevant contract although the risk therein shall pass to you the buyer on delivery. Prior to the payment in full being made by you the buyer to Wildy & Sons Ltd, Wildy & Sons Ltd reserves the right to retake possession of all or part of the goods.

3.6 We will accept UK Purchase Orders by Fax: 020 7430 0897 or e-mail: info@wildy.com A Purchase Order or an order on headed stationery is sufficient to activate an Account.

4. Returns & Exchanges

4.1 We will always replace faulty goods bought from Wildy & Sons Ltd on production of proof of purchase. If you receive a faulty book, please contact: faultybook@wildy.com to arrange the return or exchange, stating the nature of the problem. If the book has to be sent back to us, then we will refund any postage costs.

4.2 If you are not satisfied with your purchase it may be exchanged or refunded within 14 working days from your receipt of the goods. The book must be received back in re-saleable condition with proof of purchase. In this case postage costs will not be included in the refund which will be issued within 7 days from receipt of the returned goods. You must contact Wildy & Sons Ltd at: returnbook@wildy.com to arrange a return or exchange. This does not affect your statutory rights.

4.3 The option to cancel the order exists up until the item has been despatched. To cancel an order, please e-mail: cancelorder@wildy.com with details of your request.

5. Customer Service

5.1 Wildy & Sons is very customer friendly. Our aim is to give the best possible service but we all know that things can go wrong, and we hope to minimise any such problems. Any complaints that you may have can be dealt with by any of us in the Bookshop and you can contact us by e-mail at info@wildy.com or by Telephone on +44 (0) 20 7242 5778.

6. Privacy & Distance Selling Regulations

6.1 We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) Wildy & Sons Ltd will not release this information to any third party for any purpose unless we have your consent to do so. Wildy & Sons Ltd complies with the Distance Selling Regulations 2000.

7. Law

7.1 These terms and conditions will be interpreted in accordance with the Laws of England and Wales.

8. Account Customer Terms and Conditions (Sale of Goods)

Account Customer Terms and Conditions, for Sale of Goods by Account ...can be seen by clicking here **[LINK]